Green Bridge Community Housing

Support Services Manager

Join Green Bridge Community Housing (GBCH) and make a real difference in the lives of vulnerable adults as a Support Services Manager based at our Sheffield office.

We are a leading supported housing provider in South & West Yorkshire, dedicated to empowering individuals and creating thriving communities.

This is an exciting opportunity for an experienced man manager with a background in working with vulnerable adults to join a rapidly growing organisation.

Job Description

Purpose of role:

Day to day management of the support team. Responsible for the effective and comprehensive provision of support through monitoring and evaluation of staff performance, conduct, and health and wellbeing.

Safeguarding.

Key tasks/objectives:

 Day to day management of support team including:

• Staff schedules/Where’s Wally lone worker app.
• Absence, sickness and leave requests.
• Support and advise Team Leaders re unforeseen staff/service user issues and emergencies.
• Weekly meetings with Team Leaders regarding feedback from the Compliance Team reports and issues with support staff performance/conduct.

Staff supervision and support:

• Direct line management of all support staff in Sheffield/Rotherham branch, including supervisions and appraisals.
• Managing grievance and disciplinary issues.
• Provide general support to meet the health and wellbeing needs of support staff.
• Regular assessment of support team training and development needs, providing feedback to the Compliance Team and HR & Recruitment Manager.

Support framework:

• Oversee caseload management and Service user allocations – liaise with Compliance Team and Team Leaders.
• Liaise with Compliance Team regarding monitoring and evaluation of support provision and implementation of best practice.
• Identify trends, issues and challenges across all areas of support, liaising with Compliance Team regarding improvements in support provision.
• Ensure consistency of Service user support.

Support staff recruitment:

• Applicant shortlisting & interviewing.

External relationships:

• Manage and monitor referrals and communication with agencies/organisations regarding service user support needs.

Safeguarding lead:

• Weekly safeguarding briefings with Team Leaders.
• Referrals and relevant documents.
• Attendance at relevant meetings.

Person Specification:

The skills, knowledge and experience required in this role are:

• Minimum 2 years’ experience working with vulnerable adults from diverse backgrounds, with a range of support needs.
• Experience and understanding of working within social care, supported accommodation, housing or adult support and healthcare services.
• Minimum Level 3/4 qualification in a relevant field.
• Experience of line managing and supervising a medium-large team, including the ability to address complaints, grievance and disciplinary issues.
• Understanding of relevant legislation/statutory requirements.
• Ability to undertake effective monitoring & evaluation and contribute to service improvement plans.
• In-depth understanding of safeguarding, confidentiality, information-sharing, and risk mitigation.
• Understanding and experience of multi-agency working to ensure effective service provision.
• Able to demonstrate effective planning, and organisation skills.
• Effective communication skills – written/verbal, able to demonstrate active listening skills.
• Excellent IT and administrative skills – experience of managing records and data input systems.
• Highly motivated and solution-focused, able to work flexibly and responsively.
• Able to work with patience, empathy, and professionalism in challenging environments.

 Job Criteria:

• Driving licence and car: essential
• Education: A Level or equivalent
• Experience: Customer service: 2 years (preferred) • Administrative experience: 2 years (preferred) in the above mentioned areas
• Job Type: Full-time, Monday to Friday on site, Permanent

Benefits:

• Healthcare package
• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Employee referral programme

Apply now and help us build bridges to brighter futures.