How you can raise a complaint

GBCH is committed to providing high-quality services and to listening when something has not gone as expected. Our Complaints Policy explains how complaints can be raised, how we will respond, and the timescales we aim to work within.

The policy is designed to ensure concerns are handled fairly, consistently, and transparently. It also helps us learn from feedback so that we can continue to improve the services we provide.

You can read the full Complaints Policy below.