Resident Guide to Making a Complaint

We want residents to feel confident speaking up if they are unhappy with any part of the service they receive. This guide explains, in a simple and accessible way, how to make a complaint, who to speak to, and what will happen next.

It is intended to help residents understand their rights, the support available to them, and the steps we will take to listen, respond, and try to put things right.

You can read the Resident Guide to Making a Complaint below.